Frequently Asked Questions
Everything you need to know about booking, payments, policies, and nail care.
Simply click the 'Book Now' button anywhere on the site, choose your service, select a date and time, enter your details, and confirm. You'll receive an email confirmation and text reminders before your appointment.
A deposit is optional but recommended to secure your slot. If you choose to leave one, it's applied toward your final balance. You can pay a deposit online via Stripe or pay the full balance in cash at your appointment. Please note: all deposits are non-refundable.
We accept Cash, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Cash App, and Stripe for secure online payments. You can pay a deposit online, the full amount online, or the full balance in cash at your appointment (subject to approval).
We require at least 24 hours' notice for cancellations or rescheduling. All deposits are non-refundable. Please communicate any changes as early as possible.
With proper care, acrylic sets last 3–6 weeks before needing a fill. We recommend scheduling fill-ins every 3–6 weeks to maintain your set. We provide aftercare guidance with every service.
We offer all popular shapes including almond, coffin, stiletto, square, round, and ballerina. Not sure which is right for you? Use our AI assistant or ask Lynn during your appointment for a personalized recommendation.
Absolutely! We encourage it. You can also save designs to your inspiration board in our Portfolio section, and they'll be referenced when you book. The more we know about your vision, the better the result.
Yes! Our Freestyle Sets are fully custom — gold foil, hand-painting, charms, rhinestones, and one-of-a-kind designs. Custom nail art is priced per nail based on complexity. Bring your ideas and we'll bring them to life.
We're based in the Bronx, NYC. Our exact address is shared upon booking confirmation for privacy and security. You'll find a map and directions on your booking confirmation and our Contact page.
Yes, digital gift cards are available — perfect for treating someone to luxury nails. Contact us for gift card purchases and referral rewards.